GA
Help Desk Agent
Answers employee questions from policy and the system of record.
75%1 (modeled outcome) of HR case volume deflected
Glossary
HRIS (Human Resources Information System)
Definition
An HRIS is the system of record for employee data: jobs, managers, locations, compensation, time off, and employment status, from hire to exit.
The HRIS holds the core employee record and the organizational structure around it. Downstream systems for payroll, benefits, recruiting, learning, and performance either live inside the HRIS suite or integrate with it. Its security model, which defines who may see and change which fields, is the reference for every other HR system.
For AI agents, the HRIS is both the primary data source and the primary permission model. An agent answering an employee's question about their PTO balance must read the HRIS as that employee; an agent proposing a payroll correction must respect the HRIS's approval workflow.
Meridian's agents connect to the HRIS through the Data Fabric and inherit its security model on every read.
Related terms
Related agents
Agents that use this
Meridian agents whose work depends on hris. Each is scoped to one workflow and logs every action.
- 1.Modeled outcomes from design-partner deployments. Results vary by data quality, workflow scope, and approval policy. ↩
Read next
Guides on this topic
Long-form explainers and frameworks that use this term, dated and signed.
Explainers
What is an agent system of record?
A plain definition of the agent system of record, the 12 field groups it tracks, why it borrows from HR's employee registry, and nine criteria for evaluating one.
Tomas Lindqvist6 min read
Governance
How to govern AI agents in HR: a practical framework
A seven-part framework for governing AI agents in HR: scope statements, least-privilege data permissions, approval tiers, audit trail, model choice, employee communication, and works council and GDPR alignment.
Marcus Feld7 min read
Get started
Put the first agent to work this quarter.
Start with one workflow, one approver, and one number to move. Most design partners were live in five weeks.