Help Desk Agent
Answers employee questions from policy and the system of record.
75%1 (modeled outcome) of HR case volume deflected
HR agent
GAThe Payroll Agent is a governed AI agent that finds the errors before the payroll run, not after.
How it works
Checks the pre-run register for missing data, configuration errors, and rule changes across every jurisdiction you pay in. Proposes the fix; your payroll team approves it.
The agent reads the payroll register, employee master, time and attendance, and benefits deductions. It maps pay groups, jurisdictions, and GL accounts.
Three days before cutoff it validates the register: missing elections, garnishment caps, deferral limits, FLSA status changes, retro pay, negative net, and prior-period variances above your threshold.
Each exception becomes a ticket with the record, the rule, and the proposed correction. Payroll specialists approve, edit, or dismiss. Dismissals are logged with a reason.
After the run, the agent ties the register to the GL posting, drafts accruals, and reports exception counts and time-to-clear by pay group in the Registry.
| Check | Records | Severity | Detail |
|---|---|---|---|
| Missing W-4 elections | 3 | Blocking | Cycle 2026-09-15 · Bluepeak Energy |
| Unverified I-9 records | 2 | Blocking | New hires starting 09-08 |
| Colorado minimum wage update | 118 | Applied | Effective 2026-09-01 |
| Direct deposit pre-note failures | 1 | Warning | Routing number rejected |
| Duplicate earning code | 0 | Clear | Checked 41,208 lines |
The agent contract
Every Meridian agent runs under the same six terms, enforced at the Gateway below the agent. Here is what each one means for the Payroll Agent.
Scoped to one workflow
Audits the register before cutoff and queues rule updates. It never processes payroll.
Reads only permitted data
Read-only on payroll systems, scoped to the pay groups you assign.
Every action logged
Each check logged with the record inspected, the rule applied, and the outcome.
Consequential actions require human approval
Never edits pay rates, elections, or bank details. A named approver posts every fix.
Measurable outcome
Exceptions cleared before cutoff and time to clear reported per pay group.
Runs on your chosen model
Model choice per workspace. Jurisdiction rules come from a maintained library, not the model.
Scope
What the Payroll Agent reads, what it does on its own, and where a person signs.
Outcomes
Modeled outcomes from design-partner deployments. The Registry reports your actuals from the first week an agent is live.
faster resolution of payroll compliance issues1
of pre-run exceptions cleared before cutoff1
off-cycle payroll runs1
or less from a rule's effective date to a queued update
“Our HR partners used to start every case by asking the employee the same four questions. Now the case arrives with the answers attached. The deflection number is real, but the bigger change is what the team spends its day on.”
of HR cases resolved without a human at Halvorsen Health1
In production at
Integrations
Connected through prebuilt connectors and zero-copy warehouse access in Data Fabric. The agent acts as the user and inherits each system’s permissions on every read.
Credits
Included on every plan: Starter with 5,000 credits per month, Growth with 30,000, and Enterprise with custom pools. Credits are consumed per completed action, never per message. Usage beyond the plan is billed at $0.12 per credit.
| Action | Credits |
|---|---|
| Exception detected, documented, and routed | 2 |
| Jurisdiction rule update prepared for approval | 5 |
| Pre-run register reconciliation, per pay group | 20 |
Questions
Answered the way buyers ask them. Each answer is also published as structured data.
It audits the payroll before it runs. The agent reads the register, the employee master, and time data, applies the rules for each jurisdiction, and lists the exceptions: missing elections, capped deductions, limit breaches, unusual variances. It proposes the fix and routes it to a payroll specialist. It does not process payroll and does not change pay on its own.
No. It sits in front of your provider. Payroll still runs where it runs today. The agent improves the inputs and reconciles the outputs.
The agent monitors a maintained library of federal, state, and local rules with effective dates. When a change affects employees in your pay groups, it opens a queued update with the rule text cited. Your payroll manager approves the configuration change. Nothing changes without that approval.
Yes for the United States and Canada at general availability. UK and EU rule libraries are in early access. Multi-entity and multi-pay-group setups are supported; each pay group can have its own thresholds and approvers.
Read access to the payroll register, employee master, time data, and deduction elections. It never needs write access to the payroll system. Corrections are applied by your team through your existing process, or through an approval-gated API write if you choose to enable it.
Related agents
Agents most often deployed alongside the Payroll Agent, on the same data and the same approval policy.
Get started
Start with one workflow, one approver, and one number to move. Most design partners were live in five weeks.