FeaturedBuying and ROI
Measuring the ROI of AI agents: hours, dollars, and risk
Formulas and four worked examples for AI agent ROI in HR and finance, using modeled design-partner outcomes: hours recovered, direct dollars, risk value, what to exclude, and a 90-day measurement plan.
Priya RamanHead of Finance Solutions
6 min read
In this guide
- 01AI agent ROI = (labor value + direct dollar value − agent cost) ÷ agent cost, with hours, dollars, and risk reported in separate columns rather than blended.
- 02Hours recovered per month = volume × automation rate × (baseline minutes − review minutes) ÷ 60; the hours count as savings only when redeployed, not backfilled, or absorbing growth.
- 03A 6,000-employee organization modeled at 4,800 HR cases a month, 70% automation, and $42 per hour recovers about 896 hours and $37,600 per month against a $2,499 Growth subscription.