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Glossary

BAA (Business Associate Agreement)

Definition

A BAA is a contract HIPAA requires between a covered entity and a vendor that handles protected health information, defining permitted uses and safeguards.

HIPAA covered entities (providers, health plans, clearinghouses) must sign a business associate agreement with any vendor that creates, receives, maintains, or transmits protected health information (PHI) on their behalf. The BAA specifies permitted uses and disclosures, required safeguards, breach notification duties, subcontractor flow-down, and return or destruction of PHI at termination.

HR systems in healthcare organizations frequently touch PHI through benefits, leave, and accommodation records, so HR-facing AI agents in healthcare need a BAA and a configuration that restricts model routing to providers also under BAA.

Meridian offers a BAA and HIPAA-ready deployment on the Enterprise plan. Healthcare design partners run the Help Desk and Scheduling Agents in this configuration.

All 34 terms

Related agents

Agents that use this

Meridian agents whose work depends on baa. Each is scoped to one workflow and logs every action.

All 12 agents
GA

Help Desk Agent

Answers employee questions from policy and the system of record.

75%1 (modeled outcome) of HR case volume deflected

GA

Scheduling Agent

Fills open shifts with eligible, willing staff in minutes.

−90%1 (modeled outcome) time to fill an open shift

  1. 1.Modeled outcomes from design-partner deployments. Results vary by data quality, workflow scope, and approval policy. ↩

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Guides on this topic

Long-form explainers and frameworks that use this term, dated and signed.

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